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is our commitment to you, we: |
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Aim
to provide dental care of a consistently good
quality for all patients |
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Only
provide care that meets your needs and wishes |
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Aim
to make your treatment as comfortable and convenient
as possible |
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Will
ensure that all treatment will be fully explained
to you |
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Will
look after your general health and safety while
you are in our care |
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Follow
the British Dental Association's guidelines on
infection control |
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Check
for mouth cancer and tell you what we find |
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Take
part in continuing professional development to
keep our skills and knowledge up to date |
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Train
all staff in practice wide work systems and review
training regularly |
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Welcome
feedback and deal promptly with any complaints. |
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| In
return we expect the following commitment from our patients,
that you: |
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Keep appointments or should it be necessary to
change an appointment, we require at least 24
hours notice. We do make a nominal charge for
repeated late cancellations and missed appointments,
but it is never our wish to do so |
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Inform
us of any medical conditions or any changes in
your health that may affect your dental treatment,
as your health and comfort is our primary concern |
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Speak
to the Dentist, Practice Manager, or an appropriate
member of staff if any problem should arise as
soon as possible, so that we may have the opportunity
to resolve the matter quickly. |
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| Our
financial policies are as follows: |
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Treatment
plans are agreed with all patients |
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We
will explain the costs involved before treatment
begins and provide written estimates on request |
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Should
it become necessary to change the treatment plan
such that additional charges or credits are applicable,
this will be explained and agreed with our patients
before treatment is continued |
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We
request that all fees are settled at the time
of treatment. |
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| Confidentiality |
| Personal
data will only be obtained for specific and lawful purposes.
It will be lawfully and fairly processed, in accordance
with the Data Protection Act 1988 |
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| We
only collect information that is relevant, adequate
and not excessive: |
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Name |
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Address |
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Telephone
numbers |
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E-mail
address |
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Medical
history |
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Dental
treatment provided |
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| We
endeavour to maintain with your help accurate and up
to date information. This information will be kept secure
and for no longer than necessary. No personal information
will be given to any other party outside the practice
unless consent given by the person concerned.
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